What you’ll be doing:

As our Crew Culture Manager, you’ll be the heartbeat of our Customer Service and Cabin Crew operations—shaping a high-performance culture and inspiring teams to deliver unforgettable experiences at every customer touchpoint. You’ll mentor a team of Leaders, champion engagement, and embed a customer-first mindset while ensuring compliance and safety standards are met in line with Virgin Australia’s Safety Management System.

You’ll also drive operational excellence by executing our people strategy, fostering strong stakeholder relationships, and creating an open, transparent environment where feedback thrives. Most importantly, you’ll lead an infectious service culture that empowers our people to consistently deliver service excellence and make every journey memorable.

This is a 12 month secondment opportunity.

You’ll be great in this role if you:

• Experience in an operational leadership role in a fast paced, high pressure environment
• Comprehensive understanding of operations and resource management principles
• Sound knowledge of SEP, service procedures and guest care
• Demonstrated ability to influence and engage business leaders
• Emotional intelligence; the ability to read, monitor and understand behaviours and respond to affect positive outcomes
• Ability to drive positive customer outcomes through a large diverse workforce

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.