About Virgin Australia Group

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different.  Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The role:

As the Pod Lead, SME, you’ll play a pivotal role in driving growth, performance, and engagement within the Virgin Australia Business Flyer team. Leading a high-performing pod of Sales Executives, you’ll inspire your team to deliver exceptional results through coaching, mentoring, and hands-on leadership.

In this position, you will balance people leadership with commercial delivery. You will own your own portfolio of small to medium enterprise clients while guiding your team to achieve sales, retention, and customer satisfaction targets.

In addition, you will:

• Strong leadership ability with a proven track record in coaching, mentoring, and developing team members to unlock their potential, enhance performance, and support long-term career growth..
• Strong ability to build an inclusive, high-performing culture that reflects Virgin Australia’s values and fosters collaboration, innovation, and accountability.
• Demonstrated success in driving revenue growth, managing the full sales cycle from lead generation to onboarding, retention, and upsell.
• Strategic commercial mindset, with the ability to translate business objectives into actionable sales and engagement plans.
• Customer-centric approach, with a track record of building and maintaining strong client relationships that deliver measurable value and loyalty.
• Excellent communication and stakeholder management skills, capable of handling escalations, influencing outcomes, and driving cross-functional collaboration.
• Operational excellence, including experience managing high-volume workflows, ensuring SLA compliance, and maintaining quality standards.
• Data-driven decision-making, with the ability to interpret performance metrics and adjust strategies to optimise results.
• Strong presentation and facilitation skills, with the confidence to deliver team briefings, training sessions, and performance feedback.
• Commitment to safety, compliance, and continuous improvement, ensuring all activities align with Virgin Australia’s operational and service standards.

What you need to be successful:

• Demonstrated experience leading or coaching teams within a corporate outbound call centre environment.
• Proven success in telesales (5+ years), with a strong track record of achieving and exceeding sales and revenue targets.
• Strong leadership capability with the ability to coach, mentor, and develop team members to achieve performance goals.
• Experience working with Australian SME clients, driving acquisition, retention, and long-term engagement.
• Strategic and commercially minded, with the ability to manage competing priorities in a fast-paced, agile environment.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.
• Highly organised and process-driven, with a focus on delivering efficiency, customer satisfaction, and team performance.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to);

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now. We review applications as they come through and we do not close the job until we have filled the position.