Step into an exhilarating journey with Velocity Frequent Flyer, one of Australia’s leading loyalty programs, boasting over 12 million members and growing! At Velocity, we don’t just dream about travel—we live it, breathe it, and share it with our members every day. Because at Velocity, Velocity Means Fast —fast rewards that fast-track our member’s journey to unforgettable experiences. 

Picture yourself in a dynamic role where adventure fuels your work, where innovation meets passion, and where you help redefine the possibilities of loyalty programs. You’ll be at the forefront of transforming points into extraordinary experiences—whether it’s stunning getaways, exclusive financial perks, shopping sprees, or more. 

As part of the Virgin Australia Group, you’ll enjoy exciting perks, unmatched support, and endless opportunities to grow your career. Join our team and help our members turn their travel dreams into reality — one unforgettable moment at a time.

What you’ll be doing:

The Leader, Member Accounts role leads the Member Account Operations function for Velocity.  The function is responsible for ensuring the Velocity Member’s account profile is considered and understood in relation to product, marketing, communications, and operations decision-making processes across the Velocity business.  The Member Accounts team are Velocity Member journey experts, advising how various platforms and processes come together to  deliver  Velocity program benefits to members.  The Member Accounts team also support other Virgin Australia programs such as Virgin Australia Business Flyer and Beyond, and also support Virgin Australia Group initiatives that impact Velocity Member Accounts or Member Benefits. 

The team are effectively the “Spokesperson for the Member,” partnering with Velocity and Virgin Australia teams such as member experience, product, marketing, digital, commercial, Beyond and lounges to educate these teams on the Member’s profile and associated program, process and technical implications of proposed initiatives or changes.  The team advises on member impacts related to Member acquisition, profile management, tier movement, Member recognition and status benefits delivery across all service channels and touchpoints, including airline and other loyalty program partners.

You’ll be great in this role if you:

• Have technical, functional and/or systems analysis experience
• Have a proven track record of delivering complex processes and systems solutions
• Enjoy managing multiple stakeholders and have operational and delivery experience
• Can manage relationships with software and systems Vendors
• Have UAT (User Acceptance Testing) experience
• Come with strong communication and presentation skills
• Have an understanding of the Airline industry, including experience working with a GDS
• Possess an undergraduate / Bachelor’s Degree
• Come with a proven track record of solution design and analysis relating to airline, loyalty or other customer recognition systems and websites (desirable)
• Have experience in the Sabre GDS  platforms (including reservations, airport DCS, Sabre Sonic Web interface and boarding applications) (desirable)
•  Have Project Management experience along with experience as a team leader or project lead
• Have negotiation skills (desirable)
• Understand Loyalty programs and concepts, including CRM and Loyalty Management platforms (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.