Are you ready to embark on a fulfilling journey with Virgin Australia as an IFSC? We're looking for individuals who are passionate about coaching and developing new crew members and extending a warm welcome to returning crew. As an IFSC, you'll play a key role in supporting crew with operational duties, both on board, including adherence to SOPs and service standards, and off board, navigating crew transport and sign-on procedures.

What We're Looking For:

• Passionate Individuals: If you have a genuine desire to showcase Virgin Australia’s values and service standards, we want to hear from you!
• SOP Experts: Bring your comprehensive knowledge of all SOPs to ensure operational excellence.
• Coaching Enthusiasts: If you have a passion for coaching and development and aspire to make a positive impact on our culture and performance, this role is for you.

Why Join Us:

• Culture of Excellence: Be part of a team dedicated to upholding Virgin Australia’s renowned values and service standards.
• Career Growth: The IFSC role is not just a job; it's a steppingstone to leadership opportunities within our dynamic organisation.

If you're ready to contribute to our vibrant culture and be a driving force in shaping the future of our team, apply now and take the next exciting step in your career with Virgin Australia! Your IFSC role awaits, and so does an exciting journey with us!

Note: This role is highly regarded for those aspiring to leadership positions within our CSD Inflight team.

WHAT YOU WILL NEED

• Must be an operational Virgin Australia cabin crew member for a minimum of 12 months
• A proven track record in being reliable and consistently able to meet rostering requirements
• Excellent verbal and written communication skills
• Have demonstrated a high-level understanding of current SOP, SEP, and Virgin Australia service standards, and be able to deliver the level of service required
• Have a genuine desire to coach, support and develop others
• Role model positive behaviours, champion company values at all times and demonstrate strong commitment to your role as cabin crew
• 100% compliance and currency in all requirements of current role, including V-Learn, CCONs, and required reporting (safety, fatigue, etc)
• Meeting performance expectations (unsatisfactory performance will have been documented and shared with you, including entries in MyPath).

If you align with these criteria, we invite your application for the Inflight Support Crew role!

WHAT TO EXPECT

Written Application – Step 1:

Applications will be reviewed and shortlisted based on strength of written application, past performance.

Unsuccessful team members will be notified via email, however, are encouraged to contact their LCC to receive feedback on their written application.

Shortlisted to Interview – Step 2:

Shortlisted applicants will be invited to attend an interview via email. Team members will be assessed on their ability to demonstrate their capacity in the role, motivation, professionalism, and strength of responses to situational and behavioural questions.

Successful and unsuccessful application will be notified via phone and email.  

QUESTIONS?

For further information about this role please read the FAQ document attached or contact your Leader, Crew Culture.