Hello. We’re Virgin Australia. And we’re back (in a big way).
We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
What you’ll be doing:
As a Business Development Executive, you will play a pivotal role in growing our Business Flyer program. Based in our Brisbane head office, this phone-based position focuses on warm sales, where you’ll manage a portfolio of over 150 potential clients. Your mission? To nurture relationships, convert leads into loyal customers, and drive revenue growth. With a steady flow of inbound leads and existing clients, you’ll have endless opportunities to close deals and make a meaningful impact. Plus, you'll get to represent Virgin Australia at key events, expanding your network and amplifying your success in the sales arena.
In addition you will:
- Exceed sales targets and drive revenue growth within the SME Business Flyer program.
- Actively engage leads and close sales to increase value from existing clients.
- Shape revenue strategies that boost program engagement and quality of revenue.
- Meet daily call targets to nurture client relationships and meet customer needs.
- Partner with your team to hit SLAs, supporting revenue growth and stellar customer service.
- Work with management to refine and implement a customer engagement strategy.
- Professionally manage calls and emails, ensuring every interaction is seamless.
- Assess client needs and provide tailored solutions with confidence and expertise.
- Deliver clear, accurate information on Virgin Australia’s full suite of products to advise and support customers effectively.
Please note this is a 12-month maternity leave opportunity.
You’ll thrive in this role if you have:
- Proven experience in meeting and exceeding revenue targets, with a strong ability to close deals.
- Ability to identify new opportunities, convert leads, and grow an existing client portfolio.
- Exceptional rapport-building skills to foster long-lasting client relationships that encourage repeat business.
- Skilled in maximizing revenue by upselling and cross-selling Virgin Australia’s products and services.
- Proactive and goal-oriented approach to capturing and leveraging sales opportunities.
- Excellent communication and presentation skills, with the flexibility to adapt to diverse client needs.
- Experienced in managing a high-volume sales pipeline, consistently achieving KPIs and sales metrics.
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
