About Virgin Australia Group

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The role:

Reporting to the On Time Performance Manager, you will play a pivotal role in enhancing operational efficiency and achieving timely performance across our airport functions. In this role, you’ll take the lead in monitoring performance metrics, collaborating on delay coding and follow-up, and facilitating performance review meetings to drive impactful change. 

You will collaborate with cross-functional teams to implement continuous improvements, optimise change management, and deliver operational excellence. With a focus on safety and service, your efforts will support exceptional experiences for both guests and team members, helping us excel in every aspect of our operations.

In addition, you will: 

• Maintain strong stakeholder relationships to drive continuous improvement in service quality and implement enhancements.
• Lead efforts to assess and improve operational performance across multiple streams.
• Be onsite at airports to identify operational improvement opportunities across functions, using scorecards, data analysis, and observations to drive performance.
• Collaborate with base Operational Teams and HQ Teams to accurately classify delays, analyse data for trends, and provide actionable insights to meet performance goals.
• Lead meetings with base leaders to review performance trends, align on initiatives, and develop targeted action plans for continuous improvement.
• Lead monthly meetings to foster collaboration, review past performance, and set future goals to drive ongoing enhancements.
• Support change management processes by monitoring impacts, adjusting strategies, and ensuring smooth implementation for operational improvements.
• Prioritise safety in all interactions with the operational team and throughout all process changes or developments.

Please note: This is a 12-month opportunity with the potential to extend into a permanent position.

What you need to be successful:

• 2+ years working within the aviation industry. 
• Experience in both Domestic and International Operations (desired)
• Proven ability to collaborate effectively and build strong relationships.
• High-level planning and organisational skills with a focus on business improvement.
• Skilled in advising and communicating across a diverse organisation, leveraging advanced written and oral communication.
• In-depth understanding of airline operations and the responsibilities of operational teams.
• Strong analytical skills with business acumen to navigate organisational challenges.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to);

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now. We review applications as they come through and we do not close the job until we have filled the position.