Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing
The objective of the System Specialist, Loyalty role is to be responsible for providing end to end functional expertise of loyalty systems and act as a conduit into the wider technology support teams. This role has a particular focus on Identity Access management and PING technology.
Further responsibilities:
- Loyalty Management systems, and other systems utilised by these teams
- Integrations between loyalty, marketing and other systems (functional)
- Strong ability to understand and maintain the end to end loyalty processes
- Support Loyalty Management systems upgrades and schedule outage changes
- Meet regularly with your allocated division’s relevant leaders and teams to understand their current and future business needs and translate these into technology requirements and solutions (current and roadmap)
- End to end understanding of how your allocated division is using their technology to ensure correct security and continuous improvement measures are achieved
- Work with your allocated divisions and technology support teams, to quickly identify the cause of complex issues, assist with workarounds and resolution
- Ownership of small enhancement initiatives from understanding business need, engaging IT stakeholders to determine solution to coordinating delivery of solution through to completion.
- Contribute to larger technology projects ensuring these projects deliver technology solutions that meet business need considering division’s end to end systems and processes
- Ownership of ongoing or recurring issues associated with your allocated divisions systems to identify and drive problem management and process improvements with relevant support teams
You’ll be great in this role if you…
- Tertiary qualification in Information Systems or equivalent experience in a similar role
- Demonstrated experience with understanding and analysing business issues and translating them into business requirements and then into system solutions
- Knowledge of Identity Access Management and PING technology is highly advantageous
- Experience supporting your allocated division's systems in a large organisation
- Track record of identifying opportunities for continuous improvement and delivering effective change
- Experience producing documents for communication to a broad audience
- Strong work ethic and ability to lead by example
- Strong problem solving skills and ability to work independently and as part of a team
- Good level of knowledge of IT systems including integrations and impacts
- Strong communication and facilitation skills, encompassing user and management levels, including vendors
- Good level of knowledge of other technology or information integrating/ impacting your allocated divisions systems
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- Beautiful offices (we have a head office in Brisbane and in Sydney), both centrally located
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
